FAQ

PRODUCTION TIME

All art prints, mugs and totes are individually printed after the order is placed. Please allow sufficient time for production. Contact me for rush orders before placing the order.  Production can take longer during major US holidays. 

Current turnaround time:

Art prints: 3-7 business days
Greeting Cards: 2-4 business days
Mugs and Tote bags: 5-7 business days

Shipping time not included in the production time. Expedited shipping does not change the order processing time.


DOMESTIC USA SHIPPING
Domestic shipping is shipped first class through USPS, UPS or FedEx, usually with delivery confirmation. Please allow about 1 week for delivery.

I can also upgrade the shipping to Priority and Express. Please contact me for details and pricing before ordering. Expedited shipping does not change the order processing time.

INTERNATIONAL SHIPPING
Please allow 2-6 weeks for delivery. Your package will go through Customs, which can delay the package's arrival. Your country may charge additional customs duty and/or import taxes on your purchase, which are the buyer's responsibility. Orders are marked as 'merchandise' on customs forms. I will not mark the package as "gift" to avoid customs fees, nor will I send the package without a customs form. I do not accept returns due to customs fees. I will include an invoice with the value of the artwork in the package, per Custom's requirements.

DAMAGED PACKAGE
All products are carefully packaged in case the shipper decides to play football with them. If an item arrives damaged, please send me a photo and I'll send another one right away.

RETURNS
I want you to be completely happy with your purchase. If, for some reason, you are not satisfied with your purchase, please contact me at hopskipjumppaper.com. All refunds and returns must be made within 45 days of purchase. 

Returns and refunds will be made after the item(s) is returned back to me in its original condition.

International orders will be refunded after the package is presumed lost (after 6 weeks time). International shipments can take a while to arrive due to Customs and travel time. Refunds won't be issued because a package is delayed. I do not accept returns due to customs/duty/country fees.

If you think an item is lost in the mail, please contact me.

 

USAGE

HopSkipJumpPaper / Jeanne DeFauw LLC reserves all rights to all HopSkipJumpPaper art. Please do not copy, sell, or distribute any of my art. The purchase of an art print does not transfer the rights of the image. 

HopSkipJumpPaper / Jeanne DeFauw LLC reserves all rights to the free printable art. The designs may not be distributed, sold or used on other items. They are for your personal use only.